At Keke’s Tires, we want to ensure your satisfaction with your used tire purchase. We understand that there may be situations where you may need to return or seek a refund for a used tire. Please review the following policy for details regarding returns and refunds for used tires:
Return Eligibility
1.1 Condition: Used tires must be returned in the same condition as when they were purchased, without any damage or excessive wear, to be eligible for a return.
1.2 Timeframe: Used tires must be returned within 30 days of the original purchase date to be eligible for a return.
1.3 Proof of Purchase: To initiate a return, you must provide proof of purchase, such as the order number, receipt, or invoice.
Return Process
2.1 Initiation: To initiate a return, please contact our customer service team within the specified timeframe. You can reach us by phone or email, as provided on our website. Provide the necessary details, including the reason for the return and any supporting information or photographs if applicable.
2.2 Return Authorization: Our customer service team will guide you through the return authorization process. We may require additional information or documentation to process your return.
2.3 Return Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the return reaches us safely.
Refund Process
3.1 Inspection: Once we receive the returned used tire, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
3.2 Refund Eligibility: If the returned used tire is deemed eligible for a refund, we will proceed with the refund process. If the tire does not meet the return eligibility criteria, we may reject the return and return the tire to you at your expense.
3.3 Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow a reasonable period for the refund to be processed, typically within 5 to 10 business days after receiving the returned tire.
3.4 Refund Amount: The refund amount will be the purchase price of the returned used tire, excluding any shipping charges or applicable restocking fees, if applicable.
Warranty Claims
4.1 Warranty Process: If you believe the used tire you purchased is defective or covered under a warranty, please refer to our separate Warranty Policy for instructions on initiating a warranty claim.
Contact Us
If you have any questions or need further assistance regarding our refund and returns policy for used tires, please contact our customer service team using the contact information provided on our website. We are here to help you and address any concerns you may have.